We Accept Most Major Insurance Plans
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What services do you offer?
Understanding mental health is an important step toward overall well-being. We aim to provide clear answers to your questions and help you feel more confident about seeking support. Our team is here to guide you with compassion and empathy, making sure your concerns are addressed and you feel comfortable every step of the way.
We offer four core services:
- Psychiatric Evaluation – Comprehensive assessments to understand your unique mental health needs
- Medication Management – Careful evaluation and ongoing management for effective treatment
- Wellness & Lifestyle Coaching – Personalized coaching to support your overall well-being
- Telepsychiatry Services – Expert care from the comfort of your home
How can I schedule an appointment?
Getting started is simple:
Step 1: Fill out our intake form online
Step 2: We’ll confirm your insurance and match you with the right care
Step 3: Begin your journey with a compassionate mental health provider
You can Book Your First Appointment directly through our website, or access the Returning Client Portal if you’re an existing patient.
What should I expect during my first visit?
Your first appointment is a comprehensive psychiatric evaluation lasting approximately 60-90 minutes. We’ll review your mental health history, discuss your current symptoms and goals, complete necessary assessments, and begin developing a personalized treatment plan.
You’ll leave with a clear understanding of your diagnosis (if applicable) and recommended next steps for your care.
How do you ensure confidentiality?
Your privacy is our priority. All services are confidential and protected by federal and state privacy laws, including HIPAA. Information shared with your provider cannot be disclosed without your written consent, except in specific legally required situations such as imminent risk of harm, suspected abuse, or court orders.
Our telepsychiatry platform uses encrypted, HIPAA-compliant technology to ensure your sessions are private and secure.
What is your approach to treatment?
At The Horizon Behavioral Health, we believe mental health care should feel human. Led by board-certified psychiatric nurse practitioner Margaret Akintan, MSN, APRN, PMHNP-BC, our practice provides compassionate, confidential, and evidence-based care.
We work with adolescents, adults, and families to create effective treatment plans grounded in compassion and science. Whether you’re seeking help for anxiety, depression, ADHD, or other mental health concerns, we’re here to walk alongside you.
What conditions do you treat?
We provide compassionate, evidence-based treatment for:
- Anxiety Disorders – Including panic attacks, social anxiety, and generalized anxiety
- Depression – Therapy and medication options to support healing
- ADHD – Evaluation and treatment for teens and adults
- PTSD – Trauma-informed care to help you reclaim safety
- Bipolar Disorder – Comprehensive medication management and support
- OCD – Effective treatments to break the cycle
- Schizophrenia & Psychotic Disorders – Compassionate care for thought disorders
- Autism Spectrum Disorder – Neurodiversity-affirming care
- Eating Disorders – Therapeutic support and referrals
- Sleep Disturbances – Treatment for insomnia and sleep issues
Visit our Conditions We Treat page to learn more about each condition.
What insurance do you accept?
We accept the following insurance plans:
- Aetna
- Blue Cross Blue Shield (BCBS)
- Cigna
- UnitedHealthcare
- Optum
- Harvard Pilgrim
We recommend contacting our office to verify your specific plan before your first appointment. Our team will confirm your coverage as part of our intake process.
Do you offer telehealth appointments?
Yes! Our Telepsychiatry Services allow you to access expert care from the comfort of your home. We prioritize your convenience while delivering effective mental health support.
Telepsychiatry is available for both new and returning patients and provides the same quality, evidence-based care as in-person visits using secure, HIPAA-compliant technology.
Who is your provider?
Margaret Akintan, MSN, APRN, PMHNP-BC is our Lead Psychiatric Nurse Practitioner.
With extensive experience in psychiatric mental health care, she works with adolescents, adults, and families to create evidence-based, effective treatment plans grounded in compassion and science.
Margaret believes mental health care should feel human—not clinical or impersonal. She takes the time to understand each patient’s unique story and partners with you to develop a treatment approach that works for your life.
Where are you located?
The Horizon Behavioral Health is located in Worcester, Massachusetts, serving patients throughout Central Massachusetts including Auburn, Shrewsbury, Holden, Millbury, Grafton, Northborough, Westborough, and other Worcester County communities.
We also offer telepsychiatry services for patients who prefer remote care.
Do I need a referral to be seen?
In most cases, you do not need a referral. You can contact us directly to schedule your first appointment.
However, some insurance plans may require prior authorization or a referral for behavioral health services. We recommend checking with your insurance provider, and our team is happy to help you navigate this process.
How do I know if I need professional help?
Consider seeking professional help if you’re experiencing symptoms that interfere with daily life, relationships, work, or well-being. Warning signs include:
- Persistent sadness, hopelessness, or emptiness
- Excessive worry, fear, or panic attacks
- Dramatic mood swings or irritability
- Withdrawal from activities you once enjoyed
- Difficulty concentrating or making decisions
- Changes in sleep or appetite
- Thoughts of self-harm or suicide
If you’re unsure, scheduling an evaluation can provide clarity. You don’t need to be in crisis to reach out—early support often leads to better outcomes.
Do you work with adolescents?
Yes! We provide mental health services for adolescents as well as adults. Margaret Akintan has extensive experience working with teens and their families.
Adolescent care requires specialized approaches that consider developmental factors, family dynamics, and the unique challenges facing young people. We’re here to support both teens and their families through the treatment process.
What should I do in a mental health emergency?
If you or someone you know is experiencing a mental health emergency, please take immediate action:
- Call 988 (Suicide & Crisis Lifeline) – Available 24/7
- Call 911 or go to your nearest emergency room
- Text HOME to 741741 to reach the Crisis Text Line
The Horizon Behavioral Health is an outpatient practice and cannot provide emergency or crisis services. Once you’re stabilized, we’re here to provide ongoing support and treatment.